Refund and Returns Policy

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns and exchanges for physical products must comply with the supplier’s return policy.

Shipping costs are non-refundable unless otherwise required by law.

Please do not send your purchase directly back to the manufacturer before contacting us first.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards.
• Due to the immediate access and downloadable nature of digital products, all digital product sales are final unless otherwise stated.
• Due to the immediate access Courses are final sales unless otherwise stated. If a refund window is offered, it will be clearly stated on the sales page. Refund requests must be submitted within the stated time period.
• 1:1 Consulting sessions are non-refundable once completed. 
  If you need to reschedule, please provide 24 hours notice.

 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after delivery.

How To Request a Refund

Please email: admin@earthskillsinstitute.ca with your order details. We will respond to you with information and/or  instructions.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@earthskillsinstitute.ca.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at admin@metaphysicmystic.org and we will make arrangements from there.

Gifts

If the item was marked as a gift when purchased and shipped directly to the recipient of the gift, the recipient will receive the gift certificate for the value of the return. Once the returned item is received and approved, a gift certificate matching the value will be emailed to the recipient. A current email of the recipient of the gift will need to be provided by the purchaser.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the recipient later, then we will send a refund to the gift giver.

Shipping returns

If you wish to return your product, please email

 

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Returns and exchanges for physical products must comply with the supplier’s return policy.

Shipping costs are non-refundable unless otherwise required by law.

Please do not send your purchase directly back to the manufacturer before contacting us first.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

• Gift cards.
• Due to the immediate access and downloadable nature of digital products, all digital product sales are final unless otherwise stated.
• Due to the immediate access Courses are final sales unless otherwise stated. If a refund window is offered, it will be clearly stated on the sales page. Refund requests must be submitted within the stated time period.
• 1:1 Consulting Sessions are non-refundable once completed. 
  If you need to reschedule, please provide 24 hours notice.

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after delivery.

 

How To Request a Refund

Please email: admin@earthskillsinstitute.ca with your order details. We will respond to you with information and/or  instructions.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@earthskillsinstitute.ca.

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at admin@earthskillsinstitute.ca and we will make arrangements from there.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to the recipient of the gift, the recipient will receive the gift certificate for the value of the return. Once the returned item is received and approved, a gift certificate matching the value will be emailed to the recipient. A current email of the recipient of the gift will need to be provided by the purchaser.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the recipient later, then we will send a refund to the gift giver.

 

Shipping returns

If you wish to return your product, please email

 

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Returns and exchanges for physical products must comply with the supplier’s return policy.

Shipping costs are non-refundable unless otherwise required by law.

Please do not send your purchase directly back to the manufacturer before contacting us first.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

• Gift cards.
• Due to the immediate access and downloadable nature of digital products, all digital product sales are final unless otherwise stated.
• Due to the immediate access Courses are final sales unless otherwise stated. If a refund window is offered, it will be clearly stated on the sales page. Refund requests must be submitted within the stated time period.
• 1:1 Consulting Sessions are non-refundable once completed. 
  If you need to reschedule, please provide 24 hours notice.

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after delivery.

 

How To Request a Refund

Please email: admin@earthskillsinstitute.ca with your order details. We will respond to you with information and/or  instructions.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@earthskillsinstitute.ca.

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at admin@earthskillsinstitute.ca and we will make arrangements from there.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to the recipient of the gift, the recipient will receive the gift certificate for the value of the return. Once the returned item is received and approved, a gift certificate matching the value will be emailed to the recipient. A current email of the recipient of the gift will need to be provided by the purchaser.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the recipient later, then we will send a refund to the gift giver.

 

Shipping returns

If you wish to return your product, please email admin@earthskillsinstitute.ca and we can find a solution together.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item nor do we take responsibility for items lost in transfer.

 

Need help?

Contact us at admin@earthskillsinstitute.ca for questions related to refunds and returns.

and we can find a solution together.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item nor do we take responsibility for items lost in transfer.

 

Need help?

Contact us at admin@earthskillsinstitute.ca for questions related to refunds and returns.

and we can find a solution together.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item nor do we take responsibility for items lost in transfer.

 

Need help?

Contact us at admin@earthskillsinstitute.ca for questions related to refunds and returns.